Privacy Policy

1.

For the performance of our contract with you

When you make purchases. We use your information when you transact with us (for example to buy merchandise or a ticket) so we can:

process your order;

send you customer service emails including booking confirmations and event reminders;

take payment; and

provide you with customer support.

Event Partner(s). We share your information with Event Partner(s), such as the promoter or venue, to enable them to run the event, allocate seating or notify you if there has been a change to the event or provide important event information.

Presale & ballot sign up. Some of our events have a sign up process where you will need to register ahead of time. We process submissions to limit fraudulent ticket purchases, to gauge demand, and ensure fans have equal opportunity to purchase tickets. If you are unsuccessful, it won’t stop you from purchasing tickets at a later date. For more information on how your information is used read our FAQs for North America or International

Contest, Competitions and Referrals. When you enter into competitions or similar prize draws, we use your information to confirm your registration and to communicate to you about your entry. If you give us your friend's information, for example, via our referral service to tell a friend about our website or to purchase a gift card, we will only use your friend's information to provide services you requested. Your friend can contact us using the details below to ask us to delete their information.

2.

Subject to your choices

Marketing. To contact you with information or offers regarding upcoming events, products or services via email, push and web notifications, SMS, or social media platforms. You can change your marketing preferences at any time; see “Your choices and rights” section below.

Advertising & cookies. To deliver tailored advertising and marketing communications on our websites and apps; see our Cookie Policy for more information.

Market research & fan feedback. To conduct market research and analysis which helps improve and customize our products and services and to contact you with satisfaction surveys, or to participate in user research (such as focus groups). We include an unsubscribe option for this kind of contact should you no longer wish to receive them.

Personalization. To make sure our messages and website are relevant to you (depending on your market). For example, when you ‘favorite’ certain artists and genres, purchase tickets, attend shows with friends and sign up for presales, we will inform you about similar events we think you might be interested in. We create a user profile with the information we have and how you use our services. By turning personalization off you won’t get any personal recommendations and any newsletters you’ve subscribed to will be generic (although if you’ve asked to receive alerts about specific artists or venues, you’ll still receive these).

We will still perform profiling activities where we need to so we can deliver our services to you, for example for fraud screening purposes.

Location-based services. For example, our apps request location permission for functions like browsing events near you, receiving push notifications about them or seeing yourself on the map at an event.

Accessibility. To process your health information to meet your accessibility requirements, where specifically required, and explicit consent is provided.

Commercial Partners. We sometimes work with Commercial Partners who we share information with. These are third party data controllers that we work with to provide additional value-add services, such as our travel packages, sponsors or exclusive presale. In some circumstances, where sharing is not necessary for us to perform the contract you have requested, we will ask for your permission.

3.

For our overriding legitimate business interests

To prevent or detect unlawful behavior, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure tickets get into the hands of fans and to provide a secure platform. As such, we use this information to prevent ticket touting, misuse of our intellectual property (e.g. our Event Partners’ brands), fraud, or other crimes. For the purposes of fraud prevention, we share your Personal Information with Forter, Inc., our third-party provider of fraud screening services, who may use such information in accordance with the Forter privacy policy.

Site Protection. This site is protected by reCAPTCHA Enterprise and Google Privacy Policy and Terms of Service apply.

Event security. To protect our fans and ensure the security of our and our Event Partners’ operations.

4.

To protect your vital interests

Health and Safety. Any information collected by us or our third-party partners in compliance with applicable health and safety requirements will only be used to contact attendees or shared with relevant local, government officials. This information is regularly deleted.

WHO WE SHARE

YOUR INFORMATION WITH

AND WHY

Ticketmaster Companies. Within the Ticketmaster group and associated family of companies, referenced below, who provide services for us such as marketing, profiling, reporting and technical and product support.

Third parties who perform services on our behalf. Our third-party service providers, some of which may be located outside of your jurisdiction. These include:

Cloud hosting providers, who provide the IT infrastructure on which our global products and systems are built;

Payment platforms, who provide the infrastructure to process payments;

Outsourced customer service teams, who support in responding to queries you may have;

Information security providers, who help us keep our platforms safe and secure; and;

Marketing providers, who power our data analytics, marketing communications and advertising.

As we are a global company, our service providers can differ between markets, however we have listed our main global providers below:

VendorDescription of supportLocationTicketmaster LLC & Ticketmaster UK LimitedMaintains our ticketing products and tools.North AmericaZenDeskCloud-based customer support services (contact centres).North AmericaBraintree, a service of PayPal Inc.Global online payment processing platform enabling digital and mobile payments on behalf of consumers and merchants.North AmericaOracle America Inc.Computing solutions providing data storage, cloud platforms, financial processing, and infrastructure management software.North AmericaOneTrust LLCCloud based management software providing automation for privacy assessments, website scanning, cookie compliance and incident and breach management.North AmericaSalesforce Inc.Cloud-hosted ticketing system for support services (CRM, marketing automation and analytics).North AmericaConcentrix CVG PhilippinesOutsourced customer support providing contact centre services (a combination of sales calls, customer services calls and emails across numerus ticketing systems).Manila, MauritiusMicrosoft CooperationComputer software and related services.North AmericaAmazon Web Services (AWS)Cloud hosting and infrastructure service providing secure hosting and storage for computing solutions.North AmericaEkata, IncIdentity verification and fraud prevention services. Privacy Policy.North America

Event Partners. Event Partners are the entities we work with to put on the event, such as the artist, promoter, record label, or venue. We share your information with our Event Partners so that they can run the event and for other reasons described in their privacy policies. We show the Event Partners when you purchase a ticket so you know who will receive your information, and you will be given the option to subscribe to receiving marketing from them (depending on your country).

Third party products. If you have bought any goods and services fulfilled by third parties (such as ticket insurance or merchandise), we’ll share information with them so that they can process and fulfil your orders. When making a payment online, these may be processed by Braintree, an online payments provider and a service of PayPal. Please see Braintree’s Privacy Policy for more information on how they process personal information related to credit cards payments.

Commercial Partners. These are third parties we work with to provide additional value-add services. As the Commercial Partners we work with varies between services, we use just-in-time information to let you know when information will be shared with them and that it will be processed in accordance with their privacy notice.

Disclosures under law. As necessary, we will share information to respond to a court order or subpoena or share information with a government agency or investigatory body as permitted or required by law, or share information when we are investigating potential fraud.

Successors. Depending on the terms of the sale of our business, we may share information with any successor to all or part of our business. Where the data controller of your information changes, the new data controller is obligated to notify you of this change.

For SMS in the United States and Canada, the above excludes the sharing of text messaging originator opt-in data and consent with any third parties except where you provide consent to such sharing.

If we need to share information for reasons not described in this policy, we will inform you prior to doing so.

YOUR CHOICES

AND RIGHTS

Your rights and choices may differ depending on the country where you are accessing our services from. These have been split out below. To buy and access tickets, fans must first create a Ticketmaster account and provide personal information so that we can issue your digital tickets. By choosing not to provide your information when creating an account, you won’t be able to purchase and access digital tickets.

1.

Your choices

Where you have given us your permission you can manage your preferences by doing the following:

To stop receiving our marketing you can change your preferences within your account, follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.

To control our use of cookies and tracking tools, please see our Cookie Policy. This can also be done my updating your preferences in the cookie management tool on any of our websites and apps.

To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.

To stop being contacted as part of fan feedback, you can unsubscribe through the mechanisms in the messages to you or contact us and we will do it for you.

To manage personalization settings, you can change your preferences within your account. If this option is not available, you can contact us and we will do it for you.

2.

Your rights

As a global company, our fans are located all over the world. Depending on your market, there are specific laws and regulations around privacy rights such as the GDPR in Europe, LGPD in Brazil and CCPA in United States.

You may designate an authorized agent to submit requests, using the below instructions, on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with a signed, written affidavit to make such requests, or a power of attorney. We may need to follow up with you to verify your identity or authorization before processing an agent’s request. If you do not follow these instructions we may not be able to process your requests.

Global Rights (excluding United States)

United States Rights

LOOKING AFTER YOUR

INFORMATION

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. If you think that an unauthorized account has been created using your name, contact us. We are not responsible for third party websites and apps. If you click on a third-party link, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully.

How long do we retain your personal information?

Your Ticketmaster Account. Your account is your digital identity on Ticketmaster; it is how we ensure your ticket purchases are secure and connected to an individual. It is also the primary basis for determining how long we keep your information.

Whenever you purchase a ticket, log into your account, or interact with us, we log this activity. So long as your account remains active we will continue to retain the information we have processed about you. For example we will:

Retain your purchases or favorites so we can recommend relevant events;

Keep your tickets assigned to you, so we continue to deliver events to true fans; and

Keep your account validated and secure.

Your information will be deleted if you either (1) request deletion of your account, in which case your account and associated information will be deleted within a maximum of 90 days depending on the timeframes required by your local laws; or (2) your account has 7 years’ of inactivity.

Aside from this account-based rule, the retention of your information is also determined on the following bases:

To provide you with the services you have requested. For example, when you purchase tickets or services from us, we cannot delete your account while you have an upcoming event, as you would not be able to attend the event you have purchased.

When a law requires us to retain your information. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account.

When we have processed information with your consent. For example, if you have provided us with details of your accessible needs, if you withdraw your consent to this processing, we would delete that information.

Safety & Security. We also maintain limited information in separate databases to keep our platforms safe and secure, such as to detect and prevent fraud, to power cyber security protections and to enforce our terms and any attempt to circumvent them.

When our retention periods are triggered, we either:

Securely delete the information; or

We anonymize the information. For example, where we would like to report on year-on-year sales, we retain the sales information, but remove any information linking the sales back to individuals who made the purchases.

Transfers of your personal information

As a part of a global group of companies headquartered in the United States, we sometimes need to transfer your information outside of your country of residency. This occurs where:

We rely on shared services provided by the Ticketmaster group of companies, some of which may be located outside of the country where you are resident. For example, our global platform is designed and maintained primarily from the United States and the United Kingdom.

When world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally if that is not based in your country of residence.

We use global service providers, such as the ones noted above.

When transferring information, there are strict rules in place to ensure your information is still protected to the highest standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of your local market, we use contractual measures and internal mechanisms requiring the recipient to comply with the privacy standards of the exporter. We will use contractual clauses, such as the Standard Contractual Clauses approved by the European Commission and other Regulatory Bodies where applicable.

For more information, or to get a copy of the relevant documentation please contact us.

Information Relevant

To Your Country

The data controller that processes your information depends on which market you have an account or subscription with. The Ticketmaster family of companies also provides support services on behalf of one another and therefore acts as processors on behalf of the data controller to whom you have provided your information.

Country - Company - Address / United Kingdom - Ticketmaster UK Limited - 30 St. John Street, London, England, EC1M 4AY

If you are based in the European Union (EU) but are using your account with one of our non-EU entities, their Article 27 representative is Ticketline Unlimited Company t/a Ticketmaster.